We accept returns for most new, unused items within 30 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.
Please contact our support team at plantcubbyshop@gmail.com before sending any return. We’ll provide you with the return address and detailed instructions.
Important:
Returns without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
Include clear photos of the item and packaging, and we’ll arrange a replacement or full refund at no extra cost.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Please note that shipping charges are non-refundable.
Exchanges
We currently don’t offer direct exchanges. If you’d like a different item, please return your original order and place a new one.
Non-Returnable Items
Due to hygiene and safety reasons, certain items may not be eligible for return. Custom or special-order items may also be excluded unless defective or damaged upon arrival.
Need help?
Email our support team anytime at plantcubbyshop@gmail.com — we’ll be happy to assist you.
